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My IPU New Zealand

Downloads and Links

Students and Graduates
High School Students
Useful Websites
Student Visa Application

Students who are applying for a student visa through IPU New Zealand are required to fill out the following documents. IPU New Zealand will apply on your behalf. Please submit the documents one month before your visa expires.

International Student Insurance

(New students only)

Complaints Process

Complaints and appeals relating to disputes of regulations, academic policy or violation of human rights or privacy

The Institute supports the right of students to have access to a system of due process for complaints in matters of dispute of regulations, academic policy or violations of human rights or privacy. The basis of a complaint must be solely on the interpretation or implementation with respect to the individual, and not on the right or authority of IPU New Zealand to establish or to enforce such regulations or policies.

 

Any student who submits a formal complaint will have the right to a formal review by the Institute. Upon submission, the Institute may set a review body comprised of impartial staff appointed under terms of the procedure to hear the issue raised, and to develop and present its findings in the form of a proposed resolution with regard to the issue raised.

  • Any student can submit a formal complaint in writing regarding interpretation or implementation of college regulations, academic policy or violations of human rights or privacy with respect to the individual for formal review by the Institute. This must be submitted to the President.

  • Upon receipt of a formal written complaint, the President shall refer the complaint to an appropriate body (e.g. Academic Board, Admission and Scholarship Committee, or Committee on Student Conduct, or an ad hoc review body).

  • The appropriate body to which the complaint is referred will hear the issue raised, and develop and present its finding to the complainant in the form of a proposed resolution with regard to the issue raised.

 

If the complainant does not accept the terms of resolution of the review, or if the complaint is made regarding a decision by a review body mentioned above, he/she may make a formal appeal of these findings to the President. He/she must present new and substantive evidence that for good reason had not been earlier presented to the Committee on Student Conduct initially reviewing the issue.

 

A Special Committee consisting of the President, Director of College and Corporate Administration, one representative from the academic staff, one representative from the administrative staff and the President of the Student Association shall hear the appeal. Their findings will be conveyed to the review body and to the complainant. If a complainant is still unsatisfied he/she may refer the complaint to NZQA or the iStudent Complaints.

 

The New Zealand Qualifications Authority (NZQA) has a process for complaints about providers. People who have a complaint about a NZQA registered provider are advised in the first instance, to raise the matter with the provider’s management (IPU New Zealand). If the matter is not resolved satisfactorily, they may approach the Authority.

 

The NZQA can be contacted at: The Complaints Officer Approvals, Accreditation and Audit (AAA)

 

New Zealand Qualifications Authority PO Box 160 Wellington Alternatively: Phone 0800 QA HELP (0800 724357)

 

The iStudent Complaints is an independent body established to deal with complaints from international students about pastoral care, aspects of advice and services received from their educational provider or the provider’s agents.

 

The iStudent Complaints enforces the standards in the Code of Practice 2016.

Complaints Process

IPU New Zealand supports the right of students to have access to a system of due process for complaints in matters of dispute of regulations, academic policy or violations of human rights or privacy.  The basis of a complaint must be solely on the interpretation or implementation with respect to the individual, and not on the right or authority of IPU New Zealand to establish or to enforce such regulations or policies.

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The International student contract dispute resolution scheme (DRS)

The DRS provides a free, faster and more effective process for students to resolve contractual and financial disputes with education providers.

 

Helping international students resolve complaints with their education provider — iStudent Complaints website 

 

FairWay Resolution Limited administers the DRS.

 

Further information about the DRS is available on the New Zealand Government's Legislation website.

 

International Student Contract DRS Rules 2016 — NZ Legislation website 

 

Making a complaint about a provider as an international student

“I’m currently studying the Diploma of Tourism and Travel at IPU New Zealand. My experience at IPU has been amazing, in class, it’s just a great environment and I love learning about all the different concepts of tourism, and I hope when I have completed my qualification to become an international flight attendant.”

KYNDRA-ROSE ATTWELL
LEVEL 5 TOURSIM AND TRAVEL STUDIES

“I chose graduate diploma because it is an interdisciplinary course, meaning we can take different papers from different subjects, and it allows us to understand how business works in New Zealand. This is good because I would like to grow my career in international business relating to importation and exportation, and New Zealand is a great place for that, because they are trading with the world, which is a good opportunity for myself.”

LEANDRO FERNANDES FARIAS
GRADUATE DIPLOMA OF 
CONTEMPORARY INTERNATIONAL STUDIES

“What I like about this course is the fact that it’s not limited to just one area. I can learn about environmental studies, international relations, and many other things. It’s amazing the support the staff and teachers give to you, so you can learn about all those things in a nice and friendly way. Come join us!”

MATHEUS FROIS BITTENCOURT
BCIS - BUSINESS MAJOR

“I wanted to take this course to improve my business knowledge and I want to work for a multinational company and interact with people from all over the world. This course is helping me to refine my cultural competence and cultural awareness skills, together with improving my business knowledge, and learning some useful techniques for my field.”

NAYARA MARTINS PAVANI
GRADUATE DIPLOMA OF 
CONTEMPORARY INTERNATIONAL STUDIES

“I’m taking the BCIS Business degree, and my speciality is in accounting. My favourite subject is auditing, because you can learn how to evaluate the financial report of a company, and I found it really useful because you can get an idea of how to improve the company’s business, in a more efficient way. So if you’re really interested in learning about business, 
why not choose IPU New Zealand.”

RINA SHIMAJI
BCIS - BUSINESS MAJOR

“Business studies is really interesting because it gives me an understanding of basic economic principles, how markets are affected by world events, how to assess a firms financial health. Thanks to that I can expand to various career options in the future, for example, I can go into international commerce or start my own business. I’m delighted I have chosen IPU New Zealand for my degree programme.”

LE THI TU QUYNH HO (SALLY)
BCIS - BUSINESS MAJOR

“The reason I have chosen to study international relations is that I want to take my previous experiences working overseas and working with people from other countries. I’m hoping to be able to take my work experience, my educational experience here at IPU, and cultural experiences I’ve had here and abroad, and moving forward aim for a position within a New Zealand embassy where I can make a difference.”

SEAN CHAPMAN
BCIS - INTERNATIONAL RELATIONS MAJOR

“My experience studying Japanese language is really interesting, because you get to learn more about the culture and language, by communicating and interacting with your Japanese friends. The challenging thing is that I know it is hard to learn a different language, but it’s a good opportunity to get to know the culture and what you want to do in the future. I want to be a translator, and this is the best and easiest way to do that.”

SENEUEFA IOANE
BCIS - JAPANESE STUDIES MAJOR

“I’ve always been interested in what is happening in the world, but have only seen those things from a Japanese point of view, so decided to major in international relations to try and see those things from a global perspective. Last August I joined an event called HOPE - an event that commemorated and reflected on the atomic bombing of Hiroshima, I gave a presentation at the time and it was a good opportunity tell the people of New Zealand about the bombing from my perspective.”

TAIGA KAWANO
BCIS - INTERNATIONAL RELATIONS MAJOR

“I knew I wanted to take a programme that will enable me to become an open minded learner in a world of diversity. With virtual classes, it can be a bit difficult because of the barriers of proper communication. But my lecturers had been very helpful and approachable –always there to guide and provide support when needed. As I’m still currently in the Philippines, I hope to continue my studies on campus in the near future.”

MARY REMULLA
BCIS ONLINE STUDENT

“I chose the Languages and TESOL major because I love learning languages, and coming to IPU New Zealand meant that I could study in an interdisciplinary degree and learn among people from a variety of different nationalities, with a variety of different experiences. I really enjoy that environment, because you can learn so much from each other in a small class, discussing and learning together.”

RENEE NIELSEN
BCIS - TESOL MAJOR

“I am interested in teaching English as a second language, my classes at IPU New Zealand have helped me to design my syllabus and also my lesson plan. Also these classes have helped me to manage my class well. During summer we gain our Certificate in TESOL, and from there we can teach English anywhere in the world. If you’re hoping to be an English teacher, maybe you can consider IPU New Zealand on your list.”

LIDIA MELES
BCIS - TESOL MAJOR

“I have been running my own business in my home town for the last ten years, I decided to study further to update and upgrade my knowledge and skill. I find the contents of this programme very useful, it directly supports my current business and also contributes to the long-term development of my future career.” 

THI NGOC LINH DANG
MASTER OF CONTEMPORARY 
INTERNATIONAL STUDIES

“I really enjoy this course because it’s interdisciplinary, meaning you will be able to study different fields while on the same paper. What I also like about this programme is that it helps you to connect with the New Zealand way of doing business. The lecturers are really flexible and approachable which is really important in a learner centred environment.”

JULIA QUEIROZ FRANÇA
POSTGRADUATE DIPLOMA OF 
CONTEMPORARY INTERNATIONAL STUDIES

“IPU is a real awesome place to study, the campus is really beautiful so you can focus on your study here. The Graduate Diploma is a great opportunity for those who have already graduated and want to expand their skills and knowledge. The best part is it is really flexible, so you can choose from difference papers, topics and subjects.” 

YEVHENII ARENDARENKO
GRADUATE DIPLOMA OF 
CONTEMPORARY INTERNATIONAL STUDIES

“I chose IPU New Zealand because of its strong connection to Japan, I knew this would give me opportunities other universities might not be able to provide. Thanks to the support of my teachers here over this last year I have grown in my Japanese abilities and as a person.”

ALISHA ELLIOTT
BCIS - JAPANESE STUDIES MAJOR

“I was really encouraged to study and pursue a career in TESOL when I went to Japan and taught in front of a class. It was a really cool opportunity for me to be in Japan teaching and I want to take that further.”

KURTIS GILMOUR
BCIS - TESOL MAJOR

“I find studying international relations really interesting because you are able to learn a lot about the international community and the world. I particularly enjoy studying the humanitarian aspects, such as human rights. In the future there are many different options open to me ,such as working for embassies or diplomacy, it’s very exciting and I’m looking forward to my future.” 

JORDAN SILCOCK
BCIS - INTERNATIONAL RELATIONS MAJOR

“I came to IPU New Zealand specifically to get away from Auckland and to challenge myself. IPU has a lot to offer in terms of the Japanese studies and the business studies. The accounting classes here are way more interesting than I thought they would be and the teachers always give you a helping hand. In the future, I want to work as a bank accountant to help you save or earn money.”

SERI JACKMAN
BCIS - BUSINESS ACCOUNTING MAJOR

“If you are interested in tourism, I think this is a really great course because it covers a lot of things. You get to look at tourism in other countries and cultures, how it affects the environment and the economy, you will gain a lot of general knowledge of tourism.” 

LUCY HARRIS
LEVEL 5 TOURISM AND TRAVEL STUDIES
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